Help & FAQ
Help & FAQ for FireandLight.com
Getting Started
To create an account, click on the ‘Sign Up’ button at the top right of our homepage. Enter your details and follow the on-screen instructions.
Yes, creating an account on FireandLight.com is completely free.
Account Management
Click on the ‘Forgot Password’ link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
After logging in, go to ‘My Account’ and select ‘Edit Profile’. Make the necessary changes and save.
Purchasing & Payments
We accept credit cards through Visa, Stripe, and VeriSign.
Absolutely. We prioritize the security of our customers’ data. All transactions are encrypted using advanced technology to ensure safe and secure payments.
Products & Services
Click on the ‘Shop’ or ‘All Departments’ tab on our homepage to browse through our offerings.
The product page will indicate whether an item is in stock or out of stock.
Shipping & Returns
Standard shipping typically takes 5-7 business days.
Yes, we offer free shipping on all orders over $99.
You can return any unused item within 30 days of purchase. We also offer a money-back guarantee on all our products.
Technical Issues
Try refreshing the page or clearing your browser cache. If the issue persists, please contact our 24/7 online support.
Please send a detailed description of the issue, along with any relevant screenshots, to our 24/7 online support.
Contact & Support
You can reach us through our 24/7 online support. We’re always here to assist you!